Frequently Asked Questions
Everything you need to know about your sweet experience at CandyBrands.eu
Which countries do you ship to within Europe?
Crevel Europe GmbH ships to all EU member states. Shipping costs and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard), PayPal, Sofort, and bank transfers.
How do you ensure the freshness of the candy?
Product quality is our priority. We store all confectionery in climate-controlled warehouses and strictly monitor 'Best Before' dates to ensure you receive the freshest treats.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your parcel's journey.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened food products. If you receive a damaged or incorrect item, please contact our support team within 14 days.
Do you offer wholesale opportunities for businesses?
Yes, Crevel Europe GmbH provides B2B solutions. Please contact our sales department through the contact form to discuss bulk pricing and wholesale accounts.